Full Refund is guaranteed if our customers are not satisfied with our services. We make sure that all our orders are processed on timely basis. If you have placed an order and it is released on time but you have not received it through email, you are here-by requested to fetch the files from our website: by logging in with your user name and password to your account. Any order placed after 5p.m Central Standard Time on Fridays will be released on Monday morning, unless you have spoken to one of our Representatives in special cases. Customers are urged to run sample sew outs before moving to full production.