Frequently Asked Questions
What fabric / garments do you digitize for? What about special
embroideries?
Galaxy Digitizing has the capability to
digitize virtually anything: left and front chest, caps, visors,
beanies, jacket backs, gloves, patches, sleeves, towel, golf and
other bags, as well as fabrics such as pique, jersey, fleece,
polyester, leather, terry. We can also handle special embroideries
such as foam, appliqué, redwork and sequins.
What type of quality checks do you perform?
On receiving your design, we check the
artwork and design requirements- if something appears to be missing
we call or email you. After that, your design is assigned to a
digitizer, which in the case of our regular customers is
pre-assigned enabling a better understanding of their customers’
preferred digitizing styles. Once the design is completed, the head
digitizer conducts an on-screen check focused on technicalities:
stich density, sequencing, trims, color changes. The sew-out is
rechecked by the head digitizer and corrections are made and re-sewn
until it’s perfect. Once the head digitizer finalizes the design,
the service team does an overall recheck to make sure that no aspect
of the order has been missed out on, for example, special
instructions.
What file formats can I send and
receive back?
Most Formats Provided
100, cnd, dsb, dst, dsz, emb, exp, jef, ksm, pes, pof, tap, xxx &
others
Unless otherwise instructed by you, we send you digitized formats in
DST only. Please let us know if you require any other formats for
downloading and/or uploading.
Most Formats Accepted
ai, cdr, eps, gif, jpg, pdf, png, psd, tif & others
We can digitize from almost anything: scanned garment, hand drawing,
photographs- our graphic designers will clean up the artwork and if
in doubt, we will send you back the artwork for your approval.
How many art files can I submit when entering an order?
Most of our customers only need to
submit one or two art files, but you have the ability to submit as
many as eight files.
Is there any charge to open an
account on your Website?
There is no charge to open an account.
All you pay for is the actual digitizing. We offer free estimates.
How do you bill and how are we supposed to pay?
We email you an invoice for each order.
You can click on the link in the email that takes you to a secure
PayPal™ site where you can make payment through any credit card of
your choice (no registration with PayPal™ required). You don``t have
to share any credit card information with us.
Why am I receiving 2 options of my
logo? Will I be charged for both options?
Second options are provided if: (a) We
feel that your logo may not sew out too well - we sometimes draw out
some options for you to pick before digitizing: (b) We feel that
you’d prefer to pick from two different looks (both which look good
to us); (c) We are confused/unclear about your requirements. Please
remember: there is never a charge for provision of 2nd options!
Do you provide any other services?
We take great pride in running a
focused digitizing and vector art services business. That said, we
have a highly experienced team that has a tremendous amount of
experience in all aspects of the embroidery and printing value
chain. As a result, we are glad to informally provide our clients,
when needed, feedback on areas that they may need some counsel
and/or help (for example, thread selection, etc.).
I want multiple sizes of one logo or
I have to embroider lots of names, will I be charged full price
for each?
We typically price the logo based on
the largest size. Smaller ones carry an extra charge of $10. Often
for minor size differences, we will not charge you. Also, we give
special discounts for names. If you have a certain target price for
any logo, let us know and we’ll attempt to match it.
Can I provide my credit card information directly to you for
payment processing?
Customers are asked to not provide
credit card information to any of our sales/customer service reps,
or email/fax it to the sales/customer service numbers. Payments can
be easily made through a link that will be sent in the invoice -
paypal registration is not required, and all that is needed is for
the customer to simply enter their credit card information directly
through paypal's secure servers. We cannot take any responsibility
for any credit card information that is provided by the customer
directly to a representative or through email/fax .