Frequently Asked Questions
What fabric / garments do you digitize for? What about special embroideries?
Galaxy Digitizing has the capability to digitize virtually anything: left and front chest, caps, visors, beanies, jacket backs, gloves, patches, sleeves, towel, golf and other bags, as well as fabrics such as pique, jersey, fleece, polyester, leather, terry. We can also handle special embroideries such as foam, appliqué, redwork and sequins.
What type of quality checks do you perform?
On receiving your design, we check the artwork and design requirements- if something appears to be missing we call or email you. After that, your design is assigned to a digitizer, which in the case of our regular customers is pre-assigned enabling a better understanding of their customers’ preferred digitizing styles. Once the design is completed, the head digitizer conducts an on-screen check focused on technicalities: stich density, sequencing, trims, color changes. The sew-out is rechecked by the head digitizer and corrections are made and re-sewn until it’s perfect. Once the head digitizer finalizes the design, the service team does an overall recheck to make sure that no aspect of the order has been missed out on, for example, special instructions.
What file formats can I send and receive back?
Most Formats Provided 100, cnd, dsb, dst, dsz, emb, exp, jef, ksm, pes, pof, tap, xxx & others Unless otherwise instructed by you, we send you digitized formats in DST only. Please let us know if you require any other formats for downloading and/or uploading. Most Formats Accepted ai, cdr, eps, gif, jpg, pdf, png, psd, tif & others We can digitize from almost anything: scanned garment, hand drawing, photographs- our graphic designers will clean up the artwork and if in doubt, we will send you back the artwork for your approval.
How many art files can I submit when entering an order?
Most of our customers only need to submit one or two art files, but you have the ability to submit as many as eight files.
Is there any charge to open an account on your Website?
There is no charge to open an account. All you pay for is the actual digitizing. We offer free estimates.
How do you bill and how are we supposed to pay?
We email you an invoice for each order. You can click on the link in the email that takes you to a secure PayPal™ site where you can make payment through any credit card of your choice (no registration with PayPal™ required). You don``t have to share any credit card information with us.
Why am I receiving 2 options of my logo? Will I be charged for both options?
Second options are provided if: (a) We feel that your logo may not sew out too well - we sometimes draw out some options for you to pick before digitizing: (b) We feel that you’d prefer to pick from two different looks (both which look good to us); (c) We are confused/unclear about your requirements. Please remember: there is never a charge for provision of 2nd options!
Do you provide any other services?
We take great pride in running a focused digitizing and vector art services business. That said, we have a highly experienced team that has a tremendous amount of experience in all aspects of the embroidery and printing value chain. As a result, we are glad to informally provide our clients, when needed, feedback on areas that they may need some counsel and/or help (for example, thread selection, etc.).
I want multiple sizes of one logo or I have to embroider lots of names, will I be charged full price for each?
We typically price the logo based on the largest size. Smaller ones carry an extra charge of $10. Often for minor size differences, we will not charge you. Also, we give special discounts for names. If you have a certain target price for any logo, let us know and we’ll attempt to match it.
Can I provide my credit card information directly to you for payment processing?
Customers are asked to not provide credit card information to any of our sales/customer service reps, or email/fax it to the sales/customer service numbers. Payments can be easily made through a link that will be sent in the invoice - paypal registration is not required, and all that is needed is for the customer to simply enter their credit card information directly through paypal's secure servers. We cannot take any responsibility for any credit card information that is provided by the customer directly to a representative or through email/fax .